Frequently Asked
Questions

Creating your fc78 account is quick and straightforward. Head to the fc78 website and click the Register button. You'll need to provide a valid mobile number, a unique username, and a secure password. After submitting, you'll receive a one-time PIN (OTP) on your phone to verify your number. Once verified, your account is active and ready to use.

fc78 requires identity verification as part of our Know Your Customer (KYC) process. Accepted government-issued IDs include:

• Philippine Passport
• SSS / GSIS ID
• Driver's License
• PhilSys National ID
• Voter's ID or COMELEC ID
• PRC Professional ID

You'll also need to submit a selfie holding your ID. KYC is typically reviewed within 24–48 hours. Completing KYC unlocks full withdrawal access and higher deposit limits.

On the fc78 login page, click "Forgot Password?" and enter your registered mobile number or email address. You'll receive an OTP or reset link. Follow the instructions to set a new password. For security, choose a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. If you're still locked out, contact fc78 support via live chat for manual account recovery.

No. fc78 strictly enforces a one account per person policy. Creating multiple accounts — whether under the same name, different names, or using different devices — is a violation of our Terms & Conditions and may result in permanent account suspension and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately to resolve it.

Log in to your fc78 account and navigate to Account Settings > Profile. You can update your email address, contact number, and communication preferences. Note that your full legal name and date of birth cannot be changed after KYC verification — these are locked to prevent fraud. If there is a genuine error in your registered name, contact support with supporting documents.

You can request account closure by contacting fc78 support via live chat or email. Before closing, make sure to withdraw any remaining balance. Account closure requests are processed within 3–5 business days. If you're closing your account due to gambling concerns, we strongly recommend activating self-exclusion instead — this provides a more robust protection layer and prevents re-registration during the exclusion period.

fc78 supports a wide range of Philippine payment channels:

• GCash — instant deposits and withdrawals
• PayMaya / Maya — fast e-wallet transfers
• BPI — online banking transfer
• BDO — online banking transfer
• Metrobank — online banking transfer
• 7-Eleven / Bayad Center — over-the-counter cash-in

All transactions are processed in Philippine Peso (₱). Available methods may vary based on your account verification level.

The minimum deposit at fc78 is ₱100 for most payment methods including GCash and PayMaya. Bank transfer minimums may be slightly higher depending on the bank's own transfer limits. There is no maximum deposit limit for verified accounts, though very large deposits may require additional documentation for compliance purposes.

Withdrawal processing times at fc78 depend on the method chosen:

• GCash / PayMaya: Usually within 1–24 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 3–5 business days

All withdrawals go through a security review before processing. First-time withdrawals may take slightly longer as KYC verification is confirmed. Withdrawals are only released to accounts in your own name — third-party withdrawals are not permitted.

Common reasons for withdrawal delays or rejections include:

• KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal account name does not match your registered fc78 name
• Unusual account activity flagged for security review
• Minimum withdrawal amount not reached (minimum is ₱200)

If your withdrawal has been pending for more than 5 business days, contact fc78 support with your transaction reference number for a status update.

fc78 does not charge fees on deposits. For withdrawals, fc78 absorbs processing fees for GCash and PayMaya transactions. Bank transfer withdrawals may incur a small processing fee depending on the bank and transfer amount. Any applicable fees will be clearly displayed before you confirm your withdrawal request — there are no hidden charges.

First, wait 15–30 minutes as some payment channels have processing delays. If your balance still hasn't updated, check that:

• The transaction was completed successfully on your payment app (GCash, Maya, etc.)
• You used the correct fc78 deposit reference number
• The amount meets the minimum deposit requirement

If everything looks correct but the deposit is still missing, contact fc78 support and provide your payment receipt or transaction screenshot. Our team will trace and credit the deposit manually if confirmed.

fc78 offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and structure may vary — check the current promotions page after logging in for the latest offer. Welcome bonuses are subject to wagering requirements before winnings can be withdrawn. Always read the bonus terms carefully before claiming.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for details.

Most fc78 bonuses are automatically credited to your account when you meet the qualifying conditions (e.g., making a minimum deposit). For promo codes, enter the code in the designated field during deposit or in the Promotions section of your account. If a bonus wasn't credited after meeting the conditions, contact support within 48 hours with your deposit reference and the promo details.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by completing the wagering requirements. Once the wagering requirement is met, the resulting balance becomes real cash that you can withdraw freely. Your real money balance and bonus balance are tracked separately in your fc78 wallet, so you always know exactly where you stand.

Yes! fc78 rewards loyal Filipino players through a tiered loyalty program. As you play, you accumulate points that unlock higher tiers with better perks — including cashback offers, faster withdrawals, dedicated account managers, and exclusive promotions. Log in to your fc78 account and visit the Rewards section to check your current tier and available benefits.

fc78 offers a full suite of online gaming options for Filipino players:

• Live Casino — Baccarat, Roulette, Blackjack, Poker with real dealers
• Slots — Hundreds of video slots from top providers
• Bingo — Online bingo rooms with multiple game variants
• Sports Betting — PBA, NBA, UFC, boxing, football, and more
• Insect Master — fc78's unique specialty game

New games are added regularly. Check the fc78 lobby for the latest additions.

Absolutely. fc78 is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The platform is compatible with both Android and iOS devices. For the best experience, use a stable internet connection (WiFi or LTE) and keep your browser updated. A dedicated fc78 mobile app may also be available — check the website for the latest download options.

Yes. All fc78 games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table games are sourced from reputable international game providers whose RNG systems are independently audited. Live casino games are streamed in real-time with professional dealers, providing full transparency. fc78 operates in alignment with PAGCOR standards, which include requirements for game fairness and integrity.

fc78 Sports covers a wide range of events popular with Filipino bettors:

• Basketball: PBA, NBA, FIBA, NCAA Philippines
• Boxing: Major world title fights including Filipino champions
• MMA / UFC: All major UFC events and regional promotions
• Football: Premier League, La Liga, Champions League, and more
• Sabong: Online cockfighting events where available
• E-Sports: Mobile Legends, Dota 2, CS:GO, and other major titles

Live in-play betting is available for most major events.

fc78's platform is designed to handle disconnections gracefully. For slot games, if a spin was already initiated before disconnection, the result is recorded server-side and your balance will be updated correctly when you reconnect. For live casino games, your seat is held briefly and you can rejoin the table. For sports bets, placed bets remain active regardless of your connection status. If you believe a disconnection caused an incorrect outcome, contact support with the game session details.

fc78 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and gaming activity are stored securely and never sold to third parties. We comply with Philippine data privacy regulations under the Data Privacy Act of 2012 (Republic Act 10173). For full details, see our Privacy Policy.

Two-factor authentication adds an extra layer of security to your fc78 account. To enable it, go to Account Settings > Security > Two-Factor Authentication and follow the setup steps. You can use SMS OTP or an authenticator app. Once enabled, every login will require both your password and a one-time code — significantly reducing the risk of unauthorized access even if your password is compromised.

Act immediately:

• Change your password right away via the Forgot Password flow
• Contact fc78 support via live chat to flag the account as potentially compromised
• Request a temporary account freeze while the situation is investigated
• Check your linked payment accounts (GCash, bank) for unauthorized transactions

fc78 does not sell your personal data to third parties. We may share limited data with trusted service providers (payment processors, KYC verification partners) strictly for the purpose of operating the platform. We may also share data with regulatory authorities such as PAGCOR when legally required. All data sharing is governed by our Privacy Policy, which is fully compliant with the Philippine Data Privacy Act.

You must be at least 21 years old to register and play at fc78. This is in accordance with Philippine gaming laws and PAGCOR regulations. Age verification is required during the KYC process, and any account found to belong to a person under 21 will be immediately suspended and all funds returned. fc78 has zero tolerance for underage gambling.

fc78 provides built-in responsible gaming tools accessible from Account Settings > Responsible Gaming. You can set:

• Daily, weekly, or monthly deposit limits — caps on how much you can add to your account
• Loss limits — maximum amount you're comfortable losing in a period
• Session time limits — automatic logout after a set duration
• Reality check reminders — pop-up notifications during play

Limit reductions take effect immediately. Increases require a 7-day cooling-off period to protect against impulsive decisions.

Self-exclusion is available for players who feel they need a firm break from gaming. Go to Account Settings > Responsible Gaming > Self-Exclusion and choose your exclusion period: 6 months, 1 year, 3 years, or permanent. Once activated, your account is locked immediately and cannot be reopened during the exclusion period — even if you request it. All marketing communications are also stopped. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with gambling, help is available:

• fc78 Responsible Gaming Team — available 24/7 via live chat on the platform
• PAGCOR Responsible Gaming Program — visit pagcor.ph for official resources and support
• National Center for Mental Health (NCMH) — crisis hotline available for Filipinos nationwide