fc78 Privacy Policy

fc78 is an online gaming platform operating at fc78.net, offering casino games, slots, bingo, sports betting, and specialty titles to players in the Philippines. For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), fc78 acts as the personal information controller in respect of the personal data it collects from players and visitors.

Our registered business address and contact details are provided in Section 14 of this policy. fc78 is committed to complying with all applicable Philippine data protection laws and regulations, including those issued by the National Privacy Commission (NPC).

fc78 collects the following categories of personal data from players and visitors:

fc78 collects personal data through the following methods:

• Direct Collection: Information you provide when registering an account, making deposits or withdrawals, uploading KYC documents, contacting customer support, or participating in promotions.
• Automated Collection: Technical and behavioral data collected automatically through cookies, web beacons, server logs, and analytics tools when you access or use the fc78 platform.
• Third-Party Sources: Identity verification data obtained from KYC service providers, payment transaction data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, and fraud detection data from security vendors.
• Public Sources: Information from publicly accessible databases or registries where necessary to verify identity or comply with anti-money laundering regulations.

fc78 processes your personal data for the following purposes:

• Account Management: Creating and maintaining your fc78 account, authenticating your identity, managing your account balance and transaction history.
• Service Delivery: Providing access to games, processing bets and wagers, calculating winnings, managing bonuses and promotions.
• Payment Processing: Processing deposits and withdrawals via your chosen payment method, verifying payment details, preventing payment fraud.
• Regulatory Compliance: Verifying your age (21+ requirement), conducting KYC and anti-money laundering checks, reporting to PAGCOR and other regulatory authorities as required by law.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, duplicate accounts, bonus abuse, collusion, and other prohibited conduct; protecting the integrity of games and the platform.
• Responsible Gaming: Monitoring play patterns to identify potential problem gambling behavior, enforcing deposit limits and self-exclusion requests, providing responsible gaming tools.
• Customer Support: Responding to your inquiries, resolving disputes, providing technical assistance, handling complaints.
• Marketing & Communication: Sending promotional offers, bonus notifications, and platform updates (only where you have consented or where permitted by law). You may opt out at any time.
• Analytics & Improvement: Analyzing platform usage to improve user experience, optimize game offerings, develop new features, and conduct market research.
• Legal Obligations: Complying with court orders, regulatory requests, tax reporting requirements, and other legal obligations under Philippine law.

Under the Philippine Data Privacy Act, fc78 relies on the following legal bases to process your personal data:

• Consent: Where you have given explicit consent for specific processing activities, such as receiving marketing communications or participating in optional surveys.
• Contract Performance: Processing necessary to perform our contract with you (the Terms & Conditions), including account creation, game delivery, and payment processing.
• Legal Obligation: Processing required to comply with Philippine laws and regulations, including age verification, KYC, anti-money laundering, tax reporting, and regulatory reporting to PAGCOR.
• Legitimate Interests: Processing necessary for fc78's legitimate business interests, such as fraud prevention, platform security, service improvement, and analytics, provided these interests do not override your fundamental rights and freedoms.

Where we rely on consent as the legal basis, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

fc78 does not sell your personal data to third parties. However, we may share your data with the following categories of recipients where necessary to operate the platform and comply with legal obligations:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to process deposits and withdrawals.
• KYC & Verification Providers: Third-party identity verification services to confirm your identity, age, and address.
• Game Providers: Software providers and game studios whose games are offered on the fc78 platform, to the extent necessary to deliver game functionality.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, and other Philippine government agencies where required by law or regulation.
• Fraud Prevention Services: Security vendors and fraud detection platforms to identify and prevent fraudulent activity.
• Customer Support Tools: Third-party live chat and ticketing platforms used to provide customer support services.
• Analytics Providers: Web analytics and business intelligence tools to analyze platform usage and performance (data is anonymized where possible).
• Legal & Professional Advisors: Lawyers, accountants, auditors, and other professional advisors where necessary for legal compliance or business operations.
• Law Enforcement: Police, courts, and other law enforcement agencies where required by law, court order, or to protect the rights and safety of fc78, its players, or the public.

All third-party service providers are contractually required to protect your personal data and use it only for the specific purposes for which it was disclosed. fc78 conducts due diligence on all third-party processors to ensure they maintain adequate data protection standards.

fc78 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that allow us to recognize you, remember your preferences, and analyze how you use the platform.

Types of cookies we use:

• Essential Cookies: Required for the platform to function. These cookies enable core features like account login, session management, and security. You cannot opt out of essential cookies.
• Performance Cookies: Collect anonymous data about how visitors use the platform, such as which pages are visited most often and whether users encounter errors. This helps us improve platform performance.
• Functionality Cookies: Remember your preferences (e.g., language, display settings) to provide a more personalized experience.
• Analytics Cookies: Used by third-party analytics tools (e.g., Google Analytics) to measure traffic, user behavior, and conversion rates. Data is typically anonymized.

You can control cookie settings through your browser. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of the fc78 platform. For more information on managing cookies, consult your browser's help documentation.

fc78 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specific retention periods vary by data type:

• Account Data: Retained for the duration of your account's active status, plus seven (7) years after account closure to comply with financial record-keeping and anti-money laundering regulations.
• Transaction Records: Retained for seven (7) years from the date of the transaction, as required by Philippine tax and financial regulations.
• KYC Documents: Retained for seven (7) years after account closure or the end of the business relationship, as required by anti-money laundering laws.
• Communication Records: Retained for three (3) years from the date of the communication, or longer if required to resolve disputes or comply with legal obligations.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.
• Technical & Behavioral Data: Anonymized and aggregated data may be retained indefinitely for analytics and research purposes. Identifiable data is deleted after two (2) years of inactivity.

After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with you.

fc78 implements industry-standard technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and the fc78 platform is encrypted using TLS (Transport Layer Security) protocol. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized fc78 personnel and third-party processors on a need-to-know basis. All access is logged and monitored.
• Password Security: Player passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
• Firewalls & Intrusion Detection: fc78's infrastructure is protected by firewalls, intrusion detection systems, and regular security audits.
• Secure Data Centers: Personal data is stored in secure, access-controlled data centers with physical security measures including surveillance, biometric access, and 24/7 monitoring.
• Employee Training: All fc78 employees with access to personal data receive regular training on data protection principles and security best practices.
• Incident Response: fc78 maintains a data breach response plan. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the National Privacy Commission within 72 hours as required by law.

Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by fc78:

• Right to Be Informed: You have the right to know what personal data fc78 collects, how it is used, and who it is shared with. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data fc78 holds about you. We will provide this information in a structured, commonly used, and machine-readable format.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your fc78 account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. This right is subject to fc78's legal obligations to retain certain data for regulatory compliance.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes, or where processing is based on legitimate interests. You can opt out of marketing communications at any time.
• Right to Data Portability: You have the right to receive your personal data in a portable format and to transmit it to another service provider, where technically feasible.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe fc78 has violated your data protection rights.

To exercise any of these rights, please contact fc78's Data Protection Officer using the contact details provided in Section 14. We will respond to all requests within fifteen (15) business days. In some cases, we may require additional information to verify your identity before processing your request.

If you are a parent or guardian and believe your child has provided personal data to fc78, please contact us immediately using the details in Section 14. We will investigate and take appropriate action, including account closure and data deletion.

fc78 employs age verification measures at registration and before processing withdrawals to ensure compliance with the 21+ age requirement mandated by Philippine gaming regulations.

fc78 primarily stores and processes personal data within the Philippines. However, some third-party service providers (such as cloud hosting providers, payment processors, and analytics platforms) may be located outside the Philippines, which may result in cross-border data transfers.

Where personal data is transferred outside the Philippines, fc78 ensures that adequate safeguards are in place to protect your data, including:

• Contractual clauses requiring the recipient to maintain data protection standards equivalent to those required under Philippine law.
• Verification that the recipient is located in a jurisdiction recognized by the National Privacy Commission as providing adequate data protection.
• Implementation of technical and organizational measures to secure data during transfer and storage.

By using the fc78 platform, you acknowledge and consent to the cross-border transfer of your personal data as described in this section, subject to the safeguards outlined above.

fc78 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or business operations. Material changes will be communicated to players via email or a prominent notice on the fc78 platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how fc78 protects your personal data.

Your continued use of the fc78 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account by contacting customer support.

If you have any questions, concerns, or requests regarding this Privacy Policy or how fc78 processes your personal data, please contact our Data Protection Officer:

For general customer support inquiries unrelated to data privacy, please contact:

To lodge a complaint with the Philippine data protection authority, contact: